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Frequently Asked Questions

You are entitled to get a cashback on purchase of Whiskas products after completion of the steps mentioned under how to redeem on the website.
You can participate in the promotion by purchasing any of the promotional packs and following the redemption process mentioned on the sticker and under how to redeem (Link) section on the campaign website.
You will find the 10 Digit alphanumeric code on the pack/ along the pack.
Campaign 1 - Offer is applicable and valid only twice per user, per house hold, per mobile number, per lifetime.
Campaign 2 - Offer is applicable and valid only thrice per user, per house hold, per mobile number, per lifetime.

Scan the QR code or visit the website www.whiskas.toprewards.in


Step 1- Enter the following details to receive an OTP
1) Voucher Number
2) Name
3) Email ID
4) Mobile Number
5) Store Name
6) State/City
7) Pin code

10) Captcha
On successful verification of the OTP, you will receive the cashback within 48 business hours.
Participants from Tamil Nadu and Puducherry need to complete the slogan for availing the reward.

GOLD COIN WINNERS
    1. TopRewards will get in touch directly if you are the lucky winner. A total of 60 winners will be selected from all the valid entries received to get a Gold Coin.
    2. Auditors will run the winner selector software where it will provide 3 shortlisted entries.
    3. TopRewards Team will then call these shortlisted winners & collect documents (Proof of Purchase) & 1 winner will be announced (via SMS and Email) and will get the Gold Coin.
    4. Winners will be announced on the website page & will be updated daily.
    5. All Saturday & Sunday winners will be announced on Monday.
    6. Gold Coin will be handed over to the winner within 1 week of announcing the winner.
    7. A participant irrespective of their entries can win a maximum of one Prize only during the Contest Period of 12th October, 2022 to 12th December, 2022.
Please check if your SMS inbox is full or have you registered on DND service. If you are still unable to receive the SMS reply please call our help desk support number on-022-66067000
Please call our Help desk support on - 022-66067000 from Monday to Friday between 10:30 am and 5 pm or email us at mars@toprewards.in
Please call our Help desk support on - 022-66067000 from Monday to Friday between 10:30 am and 5 pm or email us at mars@toprewards.in
You can use Paytm cash across Paytm ecosystem via the app or by visiting their website www.paytm.com
Campaign 1- On the purchase of 3 kg, 10 kg and 20 kg Whiskas products you will receive cashback of Rs 50, Rs 150 and Rs 250 respectively.
Campaign 2- On the purchase of 1.2kg, 3kgs, 7kgs & 20kgs Whiskas products you will receive cashback of Rs 40, Rs 100, Rs 230 and Rs 600 respectively.
AAfter completing two steps as mentioned in Q5, you will receive your cashback within 48 business hours, if all the details provided for UPI/Paytm are accurate & meet the required criteria. Cashback once processed, will not be reprocessed in any case whatsoever.
Where the Participant(s)’ Paytm account is not KYC verified, the Participant(s) must submit documents for KYC verification as required by law and Paytm within timelines specified by Paytm from time to time shall get such Paytm account KYC verified to be eligible for Offers.
Campaign 1 - The campaign is valid till 28th February,2023 in selected cities for cashback, till stocks lasts, whichever is earlier.
Campaign 2 - The campaign is valid till 31st May, 2023 in selected cities for cashback, till stocks lasts, whichever is earlier.

Campaign 1 - The Gold coin offer will be valid from 12th October, 2022 to 10th December, 2022 in selected cities.
Campaign 2 - The Gold coin offer will be valid from 1st February, 2023 to 1st April, 2023 in selected cites.
You can call on TopRewards Helpdesk Number- 022-66067000 from Monday to Friday between 10:30 am and 5 pm or email us at mars@toprewards.in
In case you enter the wrong UPI PIN, the transaction will fail. Once the UPI ID is entered while redemption, it cannot be changed. No emails / calls regarding change of UPI ID will be taken into consideration.
All payments are instant and 24/7, regardless of your bank's working hours.
Earlier customer was allowed to link only bank accounts, now customer can link PPI Wallets as well in UPI.
At present, the upper limit per UPI transaction is Rs.2 Lakhs.
UPI is available on Android and iOS platform.
You can set your UPI pin on any PSP app using your debit card details.
Upon verification, the customer will receive the cashback within 48 business hours in their Bank Account. If all the details provided for UPI/Paytm are accurate & meet the required criteria.
Cashback once processed, will not be reprocessed in any case whatsoever.
Once the UPI ID is entered while redemption, it cannot be changed. No emails/calls regarding change of UPI ID will be taken into consideration.
  • Customers participating from Tamil Nadu and Puducherry will have to complete the slogan "I love Whiskas..."
  • On completion the customer will get the cashback in his wallet for participation. And the best slogan gets a Gold Coin.
If you are the winner, TopRewards team will contact you and ask for your proof of purchase. If everything is in order then you will be declared as a Gold Coin Winner.
You can only be selected as the gold coin winner one time in the entire campaign
From the valid entries received, a total of 60 gold coin winners will be selected to receive the prize during the contest period. Team Top Rewards will get in touch with you directly if you are declared the lucky winner.
Once your name is announced as a Gold Coin winner, it will be handed over to you within 1 week of the said announcement.
Yes, you are eligible to receive the cashback as per the terms and conditions that is you can redeem the voucher twice per user, per house hold, per mobile number, per lifetime.
The Gold Coin contest is only valid from 12th October, 2022 to 12th December, 2022.

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